Railway Misery

This is my local train station, I recently found out that it's a nightmare for disabled people. A disabled friend of mine recently came to stay with us. As she often travels by train she decided to this time, and I agreed to meet her at the station. The time came to meet her, and I drove alone to the station, something I rarely do because of my hearing difficulties. I physically can't travel by train so I'd never been to the station before. When I got there I discovered there were no disabled parking spaces allocated - let alone available. I was lucky in that I found a space on the street. I parked facing the wrong way so that I could get out onto the pavement, because it takes me a while to lift my legs out, lock my callipers and get organised onto my crutches. Luckily I'd found a spot fairly close to the station entrance, so didn't have far to walk. When I got onto the platform I was shocked to discover that my friend would arrive on the opposite platform and the only way across the track was by way of a very steep old bridge. Which my friend couldn't possibly manage as she wears two full callipers and uses crutches as well. She can manage a few stairs but certainly not that many. I was getting very concerned as the station was completely unmanned and there was no one I could ask for advice as to what to do. While I was pondering all this, my friend's train arrived. When the train pulled out it left this woman on crutches, with a bag on the platform looking around as perplexed as I was! She was stuck, it was awful. We started discussing what to do across the track between the platforms.

While we we trying to figure out what to do, two men came onto my platform they watched us for a minute or two and could see our predicament. Then one came over to me and asked which one of us wanted to be where, so I told him. They did no more than go across to my friend and then lifted her up step by step up and over then down the other side of the bridge.

One of them then carried her bag to my car - they were so kind!
We could have been there for hours otherwise. We decided to let the train company "have it" as soon as we got to my place.